Arthur D. Little News

Mobile Vertical Applications - Driving Enterprise Mobility

Wed, 11 Jan 2012 00:00:00 +0100

Mobile applications are having an increasing and significant impact in the workplace. More and more organisations clearly see the value they can bring - whether increasing sales, improving productivity or delivering customer and employee satisfaction - and use is increasing.

Let the Shop Come to You

Wed, 16 Nov 2011 00:00:00 +0100

mCommerce – Becomes a Business
Game-changing smartphone applications in the Consumer Goods and Retail industry are impacting the way consumers shop, communicate, access information, and plan their time. For retailers, at the end of the day, it’s about how and where the consumer decides to spend his money.

Disruptive Threat or Innovative Opportunity?

Thu, 03 Nov 2011 00:00:00 +0100

Scenarios for Mobile Voice OTT
Many traditional Telcos are complacent that voice OTT is either a niche technology championed by cash strapped challengers unlikely to cause major upset or an opportunity of modest proportion hampered by poor monetization, inferior QoS and challenged business models. Pending choices both in terms of operator responses, regulatory action and monetization efforts among the OTT players themselves, OTT could remain as it has in the past - an innovative breeze only - or develop into a disruptive force. The mobile voice OTT development scenarios under which these options may result in are outlined in this viewpoint. Whichever the scenario, operators must adjust their strategies to a world of OTT presence.

The Future of Urban Mobility

Mon, 31 Oct 2011 00:00:00 +0100

Towards networked, multimodal cities of 2050
Management consultancy Arthur D. Little’s new global study of urban mobility assesses the mobility maturity and performance of 66 cities worldwide and finds most not just falling well short of best practice but in a state of crisis. Indeed it is not putting it too strongly to say that many cities’ mobility systems are standing on a burning platform and if action is not taken in the very near future they will play a major role in slowing the growth and development of their host nations.

WOWing Customer Service Strategies

Mon, 17 Oct 2011 00:00:00 +0200

Key Success Factors to Design and Implement Service Excellence
Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic, WOW factor customer service across all customer touch points?

Global CAPEX & Maintenance Forecast

Fri, 07 Oct 2011 00:00:00 +0200

Revised Using 2011 Model
Arthur D. Little’s energy practice forecasts growth in Global CAPEX and maintenance spending of 3.8 per cent CAGR from 2011 to 2016 with most of the growth driven by new investments in exploration and production.

China’s Automotive Market

Fri, 23 Sep 2011 00:00:00 +0200

A Bumpy Ride Ahead? – How automotive OEMs can plan for a smoother journey
China has become one of the most important markets in the world for the automotive industry. Multinational companies have identified significant business opportunities but are they fully aware of the challenges and risks associated with the Chinese market?

Building a New Equilibrium

Thu, 01 Sep 2011 00:00:00 +0200

Measuring Externalities to Demonstrate the Value of Investment in Oil & Gas Projects
Hydrocarbons continue to be the world’s most economical, prevalent and reliable energy source. However global tensions occur when the economic, social and environmental impact of exploration and production activities are combined with market, geopolitical and technical risks.

Major Transformation in CEE TV Markets

Mon, 15 Aug 2011 00:00:00 +0200

Shake Up Likely to Continue
TV markets in Central and Eastern Europe (CEE) are booming, with strong growth in multichannel households, viewing time and revenues. Fuelled by this rapid growth, the rules of the game are changing and competitive pressure is increasing. With digital terrestrial TV (DTT) and over-the-top TV (OTT) on the horizon, who will be the winner of the ongoing platform competition?

Are Suppliers Poised for a Turnaround?

Tue, 12 Apr 2011 16:15:01 +0200

Arthur D. Little’s 2011 Telecoms Infrastructure Supplier Outlook
After its successful 2008 telecoms infrastructure supplier outlook, Arthur D. Little has again reviewed the performance of leading telecom suppliers and conducted a global survey of chief technology officers (CTOs) for an update on their perspective on sector developments and challenges ahead. Products and services were reviewed in the same three areas as in the previous report: access network infrastructure, core & transmission network infrastructure, core & transmission network infrastructure and services.

Capturing Value in the mHealth Oasis

Mon, 28 Mar 2011 00:00:00 +0200

An Opportunity for Mobile Network Operators
mHealth has been hailed as the next major development for mobile networks operators (MNOs), but could it be just wishful thinking from a sector desperately seeking additional revenues to offset margin erosion? While few commercial offers currently exist, mHealth is firmly on the agenda for many MNOs. In this viewpoint, Arthur D. Little assesses the key success factors that lay the foundations for operators to successfully navigate the mHealth minefield.

Arthur D. Little - Exane BNP Paribas report 2011

Tue, 15 Mar 2011 00:00:00 +0100

Super fast broadband: catch up if you can

This tenth edition of the annual Arthur D. Little-Exane BNP Paribas joint report focuses on the prospects of super fast broadband (fiber and cable) in Europe: Are operators about to announce more capex to deploy wider fiber networks to connect homes across Europe?

Managing Technological Discontinuities

Tue, 01 Feb 2011 14:40:34 +0100

How Information & Communication Technologies Can Change Your Business
“The winners are found among those who can capture, protect and internalise ‘new to industry‘ and ‘new to world‘ technologies.“ The increasing importance of information and communication technologies (ICT) for innovation in many industry sectors comes with new opportunities for competitive advantage. A systematic approach to dealing with the potential impact of ICT is crucial for future success.

@Banks: Stay Tuned With Your Customers

Wed, 10 Nov 2010 18:17:37 +0100

How Smart Financial Institutions Exploit the Communication Advantage
Considering the turmoil that has hit financial institutions' profitability and reputation in the last years, and combining this with the global attention on strengthening regulations and more severe capital requirements, banks need to capture new competitive advantages.

The New Reality of Network Cooperation

Tue, 09 Nov 2010 12:08:09 +0100

Mobile Network Operators Should Partner While the Window of Opportunity Exists
Mobile operators are increasingly turning to active radio access network sharing, especially on 3G and LTE, in order to manage new CAPEX requirements and to achieve new levels of business performance. Successful deals in infrastructure partnership in many markets are evidence of a new business reality. Market players see significant economic benefits from radio access network sharing. However, the best partnering options are finite and those who move first have the most to gain, while simultaneously limiting options for followers.

Captive Auto Insurances

Thu, 04 Nov 2010 12:23:56 +0100

An Untapped Downstream Profit Potential for Car Manufacturers
Parts and service remain the largest profit generators for car manufacturers. This substantial high margin business has attracted independent low cost repair shop networks, which have increasingly become preferred supplier to car insurers who are striving to keep costs at bay. Most automotive OEMs have started to counter this business drainage by pushing their own label insurance products into the market – however, the results so far leave room for improvement.

Strategic Options in the Fleet Service Market

Mon, 04 Oct 2010 00:00:00 +0200

Confronting Risk and Seizing Opportunity in an Evolving Market
Business customers account for almost 50 per cent of the passenger car fleet in Europe, but after sales service to this customer group is generally neglected by the major market players. However, declining residual values and the need for cost savings are reshaping the whole after-sales business. In this article, we highlight the emerging opportunity in fleet service and identify the key questions each player will need to address in order to tap this market’s potential.

Executives must Rethink

Thu, 30 Sep 2010 11:34:14 +0200

Manage IT as a competitive weapon
Many companies and institutions focus on the investment side of the business case as they assess their information technology (IT) investments. In some cases, IT investments are even treated as costs. The return, i.e. IT enabling business benefits in line with the strategic agenda, is seldom understood as well as the correlating IT expenditures. Nor is it assessed to a similar level of detail. Hence, significant imbalances between IT spend and return are built into the business case.

FTTH: Double Squeeze of Incumbents - Forced to Partner?

Tue, 14 Sep 2010 11:02:50 +0200

High-Speed Cable and FTTB/H Networks Deployed by Alt-nets and Utilities Put EU Incumbents Into a Double Squeeze
This paper should be a wakeup call to EU governments and regulators. For ten years, discussions about how to regulate NGA (next generation access) have been ongoing. Meanwhile, the current regulatory policy is failing. Governments and regulators need to support FTTB/H investments now. Otherwise, the fibre gap between Europe and the United States, Asia and now the Middle East will further widen further.

Making Value Management Work, at Last

Wed, 18 Aug 2010 00:00:00 +0200

How Telecom Operators Can Extract More Value from Their Customer Goldmine
The telecoms industry has reached a turning point and is shifting from a period of exponential growth towards optimisation. While many operators have implemented some form of value management, they have focused too closely on short-term results to capture the full benefits of these programs. Operators now need to implement new techniques and transform their business models around customer value. By doing so, they can generate two to five points of incremental margin and create long-term competitive advantage.