What we see in our close environment is ever-increasing complexity: in industry structures, in alliances, and in products and services we develop and deliver to ever-smaller niches. This complexity is driven by the search for commercial advantage, for better differentiated ways to deliver value, or by customers demands for customisation. Regarding the close relation between complexity and innovation, we are happy to provide you with a free download of Chapter 6:

Chapter 6: "Complexity, often the downside of innovation."

Companies in all industries are tending to make their products rich in variants and to add new features to the smallest of things. The more good ideas the employees and the research and development departments have, and the more the customers value these ideas and what becomes of it in terms of product features, the more confusing becomes the product palette, the variants and versions, the facelifts and makeovers. It is hard to believe that innovation can lead to chaos, but in some companies it does. The situation is well known to most of us when it comes to configuring a new car. Everyone who invests in a nice car wants it custom made. Examples show ...

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